FAQ — Frequently Asked Questions

☕ ORDERS & SHIPPING

Q: How long does shipping take?
A: Canada 3–7 business days. USA 5–10 business days. International (France, Italy, UK, Australia) 10–21 business days.

Q: Do you offer free shipping?
A: Yes!! Free shipping on orders $75+ CAD and $100+ USD!!

Q: Will I pay duties on international orders?
A: Import duties may apply upon delivery for international orders. These are set by your country's customs authority and are the responsibility of the customer.

👕 PRODUCTS

Q: Is your coffee freshly roasted?
A: Yes!! Jupiter Empire™ coffee is roasted to order for maximum freshness!!

Q: What sizes do your apparel items come in?
A: XS to XL. A size guide is available on each product page!!

💳 RETURNS & REFUNDS

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn/unopened items. Coffee is final sale.

Q: How do I contact you?
A: Email us at jupitercreative333@gmail.com — we respond within 24–48 hours!!